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Systems of Care is a multi-tiered approach to providing individualized information and support helps connect children, youth and their families to appropriate resources in the community. Our goal is to provide a single point of entry to link families to services and community-based supports.

Information Resource


Call Systems of Care Monday through Friday between 9:00 a.m. and 5:00 p.m. to receive one-to-one assistance and support over the telephone. Information and referral specialists are available to help callers find local resources including mental health services, food, housing, utilities, crisis or emergency services, mentoring, parent training and education, eligibility screening for benefits and much, much more.

Limited Language Proficiency Needs

For those individuals and families that self-refer to our services, or who access our programs through other means, oral translation services are provided by the Language Line, which provides immediate translation services in over 200 languages.   

Necesidades limitadas de dominio del idioma

Para aquellos individuos y familias que se auto-refieren a nuestros servicios, o que acceden a nuestros programas a través de otros medios, Language Line proporciona servicios de interpretación inmediata en más de 200 idiomas.

Family Navigation

Families with more intensive or complex issues and needs can receive support and assistance from a Family Navigator who can help the family develop an Individualized Action Plan that meets their needs. Navigators can work more intensively with these families, in both their community and their homes as needed to ensure that all needs are addressed. Navigators will also help families identify strengths and learn how to become their own best advocate as they embark on a path towards self-sufficiency.  To connect with a navigator by phone, call 1-800-485-0041.

The Systems of Care Team

Community Support Teams

Community Resource Initaitive/Care Teams (CRICT) and Early Childhood Community Resource Initaitive/Care Teams (EC CRICT) 
Families with complex or intensive issues can also receive support and assistance through our Community Resource Initaitive/Care Teams (CRICT). The Family will complete a simple referral form and be scheduled for a one-hour meeting with team members that can assist their family. At the meeting, team members will help develop an Individualized Action Plan in partnership with the family. After the meeting, the family and our staff (with support from team members) will implement the Action Plan. Our staff will follow up with the family and other involved parties to ensure the family’s needs are met.

The CRICT team serves families with school-aged children (K to 12th grade) while the Early Childhood CRICT team specializes in families with children birth to age five, particularly those with developmental disabilities or delays.

For more information on the CRICT team or to complete a referral/schedule a meeting, contact Ramona Burnett at 1-800-485-0041 or (410) 222-7585 or via email at [email protected].  
For more information on the Early Childhood CRICT team or to complete a referral/schedule a meeting, contact Sue Powell at (443) 679-6629 or via email at [email protected].