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If your scheduled collection did not occur, please leave your items at the curb and tell us about it. Our Inspectors will look into the problem as quickly as possible.

To find your collection day, visit General Services Viewer.  Enter a property address and follow the instructions.

To determine if your missed collection was due to a Holiday, please view the Holiday Collection Schedule

Report Online

Please fill out the form in the "Report Tab".  Select "Report missed Curbside Collection" for the Category. 

Report Using Mobile App

You can submit your missed curbside collection from your mobile device.  

Get the Mobile App for iOS or Android devices: 

Apple App Store
Google Play

 Visit for info or the helpdesk site for support. 

Report by Phone

You can report a missed collection or other problem with your curbside service by calling us at (410) 222-6100 before 4:00 p.m. on the day a collection was missed.  Most often we are able to resolve concerns the same day.
If you are not able to notify us of the deficiency in your service by telephone during business hours on the day of the occurrence, please call us after 7:30 a.m. the next business day.  Our staff and contractors will make every effort to handle your concern the day we speak to you.


Customer Service at Waste Management Services: 

(410) 222-6100