Report Missed Curbside Collection

Was your Recycling, Yard Waste, or Trash not collected on your scheduled collection day? Let us know so we can resolve the issue.

If your scheduled collection did not occur, please leave your items at the curb and tell us about it. Our Inspectors will look into the problem as quickly as possible.

To find your collection day, visit General Services Viewer. Enter a property address and follow the instructions.

To determine if your missed collection was due to a Holiday, please view the Holiday Collection Schedule

We ask that you leave your material at the curb until contractors are able to complete their routes. If your curbside collection has not occurred within 48 hours of its originally scheduled date, please use one of the methods below to report. 

You can submit your missed curbside collection from your mobile device.

Get the Mobile App for iOS or Android devices: 

Apple App Store
Google Play

To report a missed collection or other curbside collection issue by phone, please call (410) 222-6100 between 7:30am and 4:00 p.m. on the day the collection issue occurred and leave your items at the curb. 

If you're unable to call about the collection issue during business hours on the day of the occurrence, please call the next business day and keep your items accessible at the curb.

The Department of Public Works apologizes for this inconvenience. We appreciate your patience and understanding. For questions or concerns not related to delayed curbside collection, please contact Customer Service at (410) 222-6100.