2025 Cyber Incident Notification Letters
Potentially affected individuals have begun receiving direct notification letters regarding the 2025 cyber incident that the county experienced. If you received a letter from Anne Arundel County CAO Christine Anderson with a California return address, we can assure you that the letter is legitimate. It was sent on behalf of the county by IDX, a company based in California. The letter is intended to provide information about the event and additional resources for potentially affected individuals.
We have been notified that some individuals received a letter to their address for an individual they are unfamiliar with or information that is incorrect. We apologize for any errors, and have alerted the company that assisted the county with identifying potentially affected individuals and their contact information of these errors.
We encourage you to visit aacounty.org/cyber-incident for steps you can take to help protect your personal information and follow the provided guidance if you feel it is appropriate to do so. You can also call 1-866-200-0974 toll-free with any additional questions you may have.
Getting Help with County Services
The office can be reached Monday through Friday by calling (410) 222-1785. If you need help with the following, please contact Constituent Services for assistance:
- Accessing a county service
- Navigating the numerous county departments and agencies
- Questions or concerns about a county service that was performed
- Questions about a policy or a County Executive Initiative
If this is your first outreach to County Government, you can report 48 of the most common issue types through 311 and See-Click-Fix. Once reported, the issues are automatically routed to the correct department. You can submit your concerns on your mobile device, computer or by calling 311 or (410) 222-7000. Watch this video for an overview of the 311 and See-Click-Fix systems for efficient reporting.
Best Practices/Tips
- When contacting CECS, please include all of the relevant information in your email or have all of the information with you when you make a call. This could include the exact location (addresses, intersections, etc.), dates and times if the issue is ongoing or happened on specific dates, and any previous communication you had regarding the issue.
- Be sure to include your full name, phone number, and email.
If applicable, please include any relevant photos, documents, or reference numbers (for example, a case or complaint number from previous reports). - If you’ve already contacted another department or tried to resolve the issue, then please mention this in the email and provide details of who you spoke to or contacted and any progress made.
- While frustration is understandable, we encourage you to maintain a respectful tone. Remember, we are here to help.
- If you have not received confirmation of receipt within two business days from one of our staff, please feel free to follow up.
Contact Form
Contact Constituent Services with an issue, question, or concern using the following form.