AMI Frequently Asked Questions

AMI is the industry standard for water and power utilities nationwide. It gives customers clearer insight into water use, improves billing accuracy, and helps DPW provide better, more efficient customer service.

AMI meters already make up more than 30% of meters in Anne Arundel County—this program brings the same modern system to all customers.

The cost of meter replacements are already included in the County’s budget.  The rates charged to our water customers are based on the cost of operating and maintaining the entire water and wastewater system and not solely based on one project.

Your bill will continue to reflect the amount of water you use. Because the new meters are more precise, some customers may see a difference if an older meter was under‑registering usage. Having clearer insight into water use can also help customers better manage their bills.

Pre installation activities begin in 2026, followed by meter installations by area through 2031. Residents will receive advance notice before any work begins.

Upgrading most meters takes a reasonable amount of time and involves only a brief interruption to residential water services. Most meters are located outside the home, and customers do not need to be present. If indoor access is required, you will receive instructions in advance.

DPW has selected Concord Utility Services to complete meter upgrades. Installation crews will wear clearly marked uniforms, carry photo identification, and use marked vehicles. A door hanger will be left after installation is complete.

No. Advanced water meters do not use your home’s electricity and will not affect your electric bill. The meters are battery powered and operate independently from your electric service.

Yes. The meter transmits encrypted usage data such as meter readings and basic diagnostics through a secure network. No personally identifiable information is stored at the meter or transmitted. Data is used only for accurate billing, system operations, and customer service.

Yes. Advanced meters use brief, low‑power radio frequency signals that are well below federal safety limits and lower than many common household devices, such as Wi‑Fi routers and cell phones.

No. DPW staff will be reassigned or trained for new roles as part of the transition, and no job losses are expected.

Yes. DPW may need access for routine maintenance, inspections, or service connections and disconnections, just as it does today.   Anne Arundel County Code § 9-1-712 prohibits interfering with or tampering with any County-owned property.