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Mail Delivery Delays

Postal Service delays may have resulted in late fee assessments on quarterly utility bills.   The Department of Public Works and the Office of Finance is aware of the issue and will waive late fees for payments mailed in and postmarked prior to the due date deadline.  If you received a late fee and believe it is in error, please call 410-222-1144 or email [email protected].  

To review your most current utility bill and ensure accurate billing, please visit the County’s online Utility Billing portal.

Contact Us
44 Calvert Street
Annapolis, MD 21401
(410) 222-1144

 

 
 

Bill Payment Assistance

If you are having trouble paying your property taxes we encourage you to look at the list of available resources below for financial assistance to help you pay your property taxes.

In addition, please call the Customer Service Section at (410) 222-1144, Monday through Friday, from 8:00 AM to 4:30 PM or by email at [email protected] One of our Customer Service Representatives will be happy to discuss your bill with you.

 

Homeowner Assistance Fund

This program provides residential mortgage assistance and other homeownership related financial assistance to Maryland homeowner’s who have experienced a hardship during the COVID-19 pandemic to avoid loss of residence for eligible homeowners. The program will offer a one-time payment designed to avoid imminent displacement due to, but not limited to: property tax delinquency, chattel loan delinquency, manufactured housing/mobile home loan; or land lease/ground rent delinquency; homeowner or condominium association fee delinquency; home insurance fees delinquency; municipal sewer and water fees delinquency and mortgage delinquency.

To get started with your application you can call them on 1-833-676-0119, Mon-Fri 8 a.m. to 7 p.m. and Sat 9 a.m.​ to 4 p.m. or visit their website: https://dhcd.maryland.gov/Residents/Pages/HomeownerAssistanceFund.aspx​​​​​​​

Energy Assistance Relief

This program is targeted to customers who do not qualify for the Maryland Energy Assistance Program and other electric and utility programs.

Please call the Community Action Agency's 24/7 hotline at 833-888-0401.

Energy Payment Plans

Anne Arundel County has partnered with BGE to offer assistance to families and individuals struggling with past-due balances through a Deferred Payment Arrangement Plan. This plan allows customers to pay the balance off over time in installments with no required down payment. Customers who have the ability to enter into a payment plan can visit BGE.com/assistance or call 1-800-685-0123 to take action to avoid a crisis now. 

Water Bill Assistance

Low-income homeowners in need of assistance can check eligibility for the Low Income Household Water Assistance Program through the County’s Department of Social Services/Maryland Department of Human Resources by clicking HERE.

State of Maryland Tax Sale Ombudsman 

The goal of the State of Maryland Tax Sale Ombudsman office is to help Maryland homeowners navigate the tax sale system by providing the best information, assistance and resources available.

They can be reached at:
410-767-4994 or (833) 732-8411
Email:  [email protected]
Website:  dat.maryland.gov/taxsale

Anne Arundel County Department of Health

For information on COVID health and testing sites, call the COVID Warm Line, Monday-Friday 8AM-6PM, 410-222-7256

www.aahealth.org

Food Access Warm Line

Available to all Anne Arundel County residents, this is a one stop connecting residents to comprehensive nutrition resources across the county.

Email: [email protected]

Hours: Monday-Friday, 8AM-6PM, 410-222-FOOD (3663)

Anne Arundel County Office of Emergency Management

The community link to resources and information related to Emergency Management.

Hours: Monday-Friday, 8AM-6PM, 410-222-0600

www.aacounty.org/oem

Anne Arundel Department of Aging and Disabilities

Older adults, people with disabilities (18 and older) and caregivers may call to access resources which address many of the challenges presented by the pandemic: caregiving assistance, transportation resources, financial assistance, housing, nutrition, and more.

Monday-Friday, 8:00AM-4:30PM, 410-222-4257

www.aacounty.org/aging

Anne Arundel County Department of Social Services

(Temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP) a.k.a Food Stamps)

Apply online for assistance at:
https://mydhrbenefits.dhr.state.md.us

Emergency Assistance to Adults may provide assistance for the following: •
Court-Ordered Eviction • Utility Cut-off • Life Sustaining Medications • Shelter Referrals •
Referrals for furniture, food, clothing • Referrals for services to address Domestic
Violence

Annapolis
80 West Street
Annapolis, MD 21401
410-269-4500

Glen Burnie
7500 Ritchie Highway, Glen Burnie, MD 21060
410-269-4500
Email: [email protected]

Anne Arundel County Partnership For Children, Youth, and Families

Offering individualized support connecting Children, Youth, and Families to critical services to address not only day to day challenges, but those posed by the pandemic. Call the Information and Referral line to learn about resources including: mental health services, food, housing, utilities, crisis or emergency services, mentoring, parent training and education, eligibility screening for benefits and much, much more.

1-800-485-0041

https://www.aacounty.org/boards-and-commissions/partnership-for-children-youth-families/index.html

Arundel Community Development Services, Inc

Eviction Prevention, Foreclosure Prevention, Homeownership Counseling, and Property Rehabilitation

Provides assistance to tenants who have loss of income, FREE
foreclosure prevention and first time homebuyer counseling, and property rehabilitation
assistance for low income homeowners.

(410) 222-7600
 

https://acdsinc.org/
https://acdsinc.org/housing-resources/renters/acds-eviction-prevention-program/
 

Arundel Workforce Development Corporation

Anne Arundel County Excluded Worker Humanitarian Relief Fund

Financial assistance for Anne Arundel County residents, who were making $25/hour or less before COVID-19, lost their job on or after March 1, 2020, not currently receiving unemployment benefits and not working.

410-987-3890
http://www.aawdc.org/relief

Transportation

Anne Arundel County Office of Transportation

410-222-7440
https://ww.aacounty.org/transportation

Taxi Voucher Program - Department of Aging and Disabilities

Serving older adults and individuals with disabilities
410-222-4CAB (4222)
https://www.aacounty.org/aging

City of Annapolis

410-263-7964
https://www.annapolis.gov/159/Transportation