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Mail Delivery Delays

Postal Service delays may have resulted in late fee assessments on quarterly utility bills.   The Department of Public Works and the Office of Finance is aware of the issue and will waive late fees for payments mailed in and postmarked prior to the due date deadline.  If you received a late fee and believe it is in error, please call 410-222-1144 or email [email protected].  

To review your most current utility bill and ensure accurate billing, please visit the County’s online Utility Billing portal.

Contact Us
44 Calvert Street
Annapolis, MD 21401
(410) 222-1144



Bill Payment Assistance

County Executive Pittman realizes that many residents are struggling financially as a result of the impact from COVID 19. The Administration has dedicated much of its federal CARES Act funding to help the most vulnerable citizens in the County and to minimize the financial impact of the pandemic on our residents. Many residents have asked about the possibility of using federal CARES funding to help residents with their upcoming property tax bills due on September 30th. Unfortunately, this is not allowed under federal law. The County also explored the possibility of extending the deadline for property taxes, however,  the deadlines are set by State law, under Sect. 10-102 of the Tax-Property Article of State Code.

Despite these federal and state restrictions, there are resources to assist homeowners. If you are having trouble paying your property taxes we encourage you to look at the list of available resources below for other types of payments to see if they might position you to be able to pay your property taxes.

Call the Customer Service Section at (410) 222-1144 and inquire about payment plans. There are additional sources to contact for financial assistance and other support (see below).  

For a complete list of available resources, visit:

Energy Assistance Relief

Anne Arundel County has launched a new energy bill relief program that will allow qualified families and individuals impacted by COVID to apply for special assistance through Anne Arundel’s Community Action Agency. This program is targeted to customers who do not qualify for the Maryland Energy Assistance Program and other electric and utility programs. 

Qualifying energy assistance includes past due bills incurred after March 1, 2020 from Baltimore Gas and Electric (BGE) and heating oil and fuel vendors. Please call the Community Action Agency's 24/7 hotline at 833-888-0401 (TTY users should call via Maryland Relay 7-1-1) for more information, and for emergency assistance to avoid shut-off.

Energy Payment Plans

Anne Arundel County has partnered with BGE to offer assistance to families and individuals struggling with past-due balances through a Deferred Payment Arrangement Plan. This plan allows customers to pay the balance off over time in installments with no required down payment. Customers who have the ability to enter into a payment plan can visit or call 1-800-685-0123 to take action to avoid a crisis now. 

Water Bill Relief Program

Are you unable to pay your water and wastewater service bill due to COVID-19? Anne Arundel County received direct federal funding through the CARES Act to help County residents suffering economically as a result of the COVID 19 pandemic.

Submit your application along with a copy of your most recent Water and Wastewater Service bill and a copy of your Water and Wastewater Service Second and Final Notice to:

By E-mail: [email protected]

Mail Arundel Community Development Services, Inc. 2666 Riva Road, Suite 210 Annapolis, MD 21401 Attn: WBRP

Drop off your application at the drop box located outside the front of the building at the address above. Fax to 410-222-7619, Attn: WBRP

For more information, please call (410) 222-1144 or email Customer Service

Anne Arundel County Department of Health

For information on COVID health and testing sites, call the COVID Warm Line, Monday-Friday 8AM-6PM, 410-222-7256

Food Access Warm Line

Available to all Anne Arundel County residents, this is a one stop connecting residents to comprehensive nutrition resources across the county.

Email: [email protected]

Hours: Monday-Friday, 8AM-6PM, 410-222-FOOD (3663)

Anne Arundel County Office of Emergency Management

The community link to resources and information related to operations through the COVID Pandemic.

Hours: Monday-Friday, 8AM-6PM, 410-222-0600

Anne Arundel Department of Aging and Disabilities

Older adults, people with disabilities (18 and older) and caregivers may call to access resources which address many of the challenges presented by the pandemic: caregiving assistance, transportation resources, financial assistance, housing, nutrition, and more.

Monday-Friday, 8:00AM-4:30PM, 410-222-4257

Anne Arundel County Department of Social Services

(Temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP) a.k.a Food Stamps)

Apply online for assistance at:

Emergency Assistance to Adults may provide assistance for the following: •
Court-Ordered Eviction • Utility Cut-off • Life Sustaining Medications • Shelter Referrals •
Referrals for furniture, food, clothing • Referrals for services to address Domestic

80 West Street
Annapolis, MD 21401

Glen Burnie
7500 Ritchie Highway, Glen Burnie, MD 21060
Email: [email protected]

Anne Arundel County Partnership For Children, Youth, and Families

Offering individualized support connecting Children, Youth, and Families to critical services to address not only day to day challenges, but those posed by the pandemic. Call the Information and Referral line to learn about resources including: mental health services, food, housing, utilities, crisis or emergency services, mentoring, parent training and education, eligibility screening for benefits and much, much more.


Arundel Community Development Services, Inc

Eviction Prevention, Foreclosure Prevention, Homeownership Counseling, and Property Rehabilitation

Provides assistance to tenants who have loss of income due to COVID, FREE
foreclosure prevention and first time homebuyer counseling, and property rehabilitation
assistance for low income homeowners.

(410) 222-7600

Arundel Workforce Development Corporation

Anne Arundel County Excluded Worker Humanitarian Relief Fund

Financial assistance for Anne Arundel County residents, who were making $25/hour or less before COVID-19, lost their job on or after March 1, 2020, not currently receiving unemployment benefits and not working.



Anne Arundel County Office of Transportation


Taxi Voucher Program - Department of Aging and Disabilities

Serving older adults and individuals with disabilities
410-222-4CAB (4222)

City of Annapolis