How AMI Works

Advanced Metering Infrastructure (AMI) is a modern system that helps the County measure water use more accurately and provide customers with clearer, more timely information. AMI replaces manual meter readings with secure, wireless communication between your water meter and the County’s system. 

AMI System Flow

AMI provides near real‑time meter readings, helping identify potential leaks sooner and ensuring you’re billed only for the water you actually use. This technology is widely used by water and power utilities nationwide and is considered an industry standard.

  1. Your water use is recorded throughout the day

    New advanced meters measure water use more precisely and more frequently than older meters, giving a clearer picture of how water is used over time.

  2. Secure, low‑power signals send meter readings to the County

    Usage data is transmitted using encrypted, low‑power wireless signals. The system sends only your meter reading, meter ID and basic diagnostic information, not personal details.

  3. You get better tools and faster service

    With timely usage data, customers can access an online portal to view water use and identify potential leaks before they become costly problems or cause property damage. More accurate data also allows DPW to provide accurate bills and respond quickly when questions arise.

  4. DPW receives alerts and can monitor meter condition

    The County Department of Public Works will receive near real-time alerts from meters in the system, allowing them to quickly respond to issues in the distribution system. DPW will also receive meter diagnostics that allows for proactive replacement of old or faulty meters in order to keep the system functioning efficiently.  

An overhead depiction of the AMI System components working

Questions about AMI?