EMS Fee for Service Transport Program

Transported patients who are not County residents and who are unable to pay due to financial hardship, may request a review of their transport charge(s).

The Anne Arundel County Fire Department established a program for Non-County residents who participated in the EMS Transport Program who require assistance due to financial hardship.

Guiding Principles and FAQ

Review the Hardship Waiver Policy to determine your eligibility. 
Fill out the Hardship Waiver Application and mail to:
Anne Arundel County Fire Department
Attn: EMS Billing Manager
8501 Veterans Highway
Millersville, MD 21108

The itemized statement for an incident can be obtained from Sharecare (BACTES), for Transports/dates of service prior to 1 May 2021, please fax your request along with the authorization for the release of information to 1-614-987-2075. For Transports/dates on or after 1 May 2021,  please submit your request online with ChartSwap (Provider: Anne Arundel County, EMS) at www.chartswap.com.
For questions about the invoice or patient account please call Digitech Customer Support Services at 888-669-0103  Mon-Fri (8:30AM-6PM EST) or email AAFD@PayAmbulance.com.

Contact Emergency Medical Services Division


 8501 Veterans Highway, MD 21108 Fire Department