Long Term Care Ombudsman Program

Advocating for residents of nursing and assisted living homes

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About

The Long-Term Care Ombudsman Program offers free, confidential service in Anne Arundel County. The Ombudsman Program receives its authority and funding from the federal Older Americans Act.

Ombudsmen act with and on behalf of residents who live in long-term care, including assisted living and nursing homes. Ombudsmen have a regular presence in facilities and observe the quality of care of residents. They respond to specific complaints received from residents, their families, and staff members. Long-term care ombudsmen are advocates for residents, working to protect their rights and promote their well-being.

Services

A long-term care ombudsman:

  • Answers questions about admission to and services provided by nursing homes, assisted living homes, and governmental assistance programs
  • Investigates and works to resolve problems or complaints concerning the services or the treatment residents receive
  • Works with the facilities, resident and family councils, community organizations, and other interested parties to improve residents’ quality of life
  • Provides information to the public on long-term care facilities and services, residents’ rights, and legislative and policy issues

Who can use an ombudsman’s services?

  • Individuals and families who are considering long-term care
  • Residents of any nursing home or assisted living home, and their legal representatives
  • Family members and friends of a resident
  • Staff members and administrators of long-term care facilities and other community agencies
  • Members of community groups and citizens interested in the welfare of residents and improving long-term care

Directory of Nursing Homes

There are 13 nursing home care facilities located in Anne Arundel County, Maryland. Use the link below to view a listing of the facilities, services they provide and their contact information.

View Directory

How to File a Complaint

Online Complaint Form

Or Call (410)222-4464

Related Documents

Assisted Living Facilities List

Assisted Living Facility Checklist

Assisted Living Subsidy Application

Ombudsman: Your Resident Advocate