About
The Long-Term Care Ombudsman Program offers free, confidential service in Anne Arundel County. The Ombudsman Program receives its authority and funding from the federal Older Americans Act.
Long-term care Ombudsmen are dedicated advocates for residents in long-term care, including assisted living and nursing homes. They are resident-focused and, with the resident's consent, act on their behalf to protect their rights and promote their well-being. Ombudsmen maintain a regular presence in facilities to observe the quality of care and respond to specific complaints from residents, their families, and staff members.
Services
A long-term care ombudsman:
- With resident consent, investigates and works to resolve problems or complaints concerning the services or the treatment residents receive
- Answers questions about admission to and services provided by nursing homes, assisted living homes, and governmental assistance programs
- Works with the facilities, resident and family councils, community organizations, and other interested parties to improve residents’ quality of life
- Provides information to the public on long-term care facilities and services, residents’ rights, and legislative and policy issues
Who can use an ombudsman’s services?
- Individuals and families who are considering long-term care
- Residents of any nursing home or assisted living home, and their legal representatives
- Family members and friends of a resident
- Staff members and administrators of long-term care facilities and other community agencies
- Members of community groups and citizens interested in the welfare of residents and improving long-term care
Directory of Nursing Homes
There are 14 nursing home care facilities located in Anne Arundel County, Maryland. Use the link below to view a listing of the facilities, services they provide and their contact information.
How to File a Complaint
Or Call (410)222-4259
Related Documents
Assisted Living Facilities List
Assisted Living Facility Checklist
Assisted Living Subsidy Application
Ombudsman: Your Resident Advocate