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Title II of the ADA applies to public entities, including the Anne Arundel County government, and prohibits discrimination based on disability in all aspects of government programs and services.

Title II requires that, on request, county government will provide appropriate aids and services leading to effective communication for people with disabilities. Title II also requires reasonable modifications to policies, procedures, and practices in order to provide qualified individuals with disabilities an equal opportunity to participate in all programs and services.

Title II of the ADA also requires local and state governments with greater than 50 employees to establish the position of ADA Coordinator. The ADA Coordinator is responsible for coordinating the efforts of the Anne Arundel County Government to comply with Title II of the ADA and investigate any complaints of non-compliance with ADA by any County-owned property and county-operated programs and services.

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What We Do

Located in the Anne Arundel County Department of Aging and Disabilities, the ADA Office provides training and technical assistance on a wide range of ADA and accessibility issues.

The ADA Coordinator is primarily responsible for:

  • Coordinating ADA compliance efforts of all Anne Arundel County Government agencies
  • Assisting county residents with accommodation requests for County-operated programs and services
  • Investigating any complaints of ADA noncompliance by any County agencies and programs
  • Providing technical assistance to county residents with ADA questions, issues, and concerns that are not related to Title II of the ADA.
  • Serving as the liaison between the Commission on Disability Issues (CODI) and the County Executive and the Department of Aging and Disabilities along with administrative assistance to the Commission.

Questions and Complaints

The ADA Office is always available to provide information on the accessibility of County government buildings, facilities, programs, and services. We will also refer you to other resources if your issue or concern does not involve a County government facility, program, or service.

Anne Arundel County is committed to providing accessible programs and services and to providing prompt and equitable resolution of Title II problems. In most cases, the ADA Office can resolve problems and concerns quickly and informally. When that is not possible, a formal internal grievance procedure has been established. The ADA Coordinator, Jennifer Jackson, is responsible for investigating and resolving those complaints. In addition to the internal grievance policy, individuals may file an administrative complaint with a designated federal agency or with the Department of Justice ( and have the right to file a private lawsuit for injunctive relief and damages.



Titles of the ADA

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For information, to make a comment, ask a question, or file a grievance please contact:

Jennifer Jackson, ADA Coordinator
Department of Aging and Disabilities
Anne Arundel County
2666 Riva Road Suite 400
Annapolis, MD
(410) 222-4383 - Voice
[email protected]

Please be sure to provide as much detail on your question or concern as possible and please be sure to let us know how to contact you so that we can provide you with the best service.


Main Office
Heritage Complex
2666 Riva Road Suite 400
Annapolis, Maryland 21401