Long Term Care Ombudsman Program

About

The Long-Term Care Ombudsman Program offers free, confidential service in Anne Arundel County. The Ombudsman Program receives its authority and funding from the federal Older Americans Act.

Long-term care Ombudsmen are dedicated advocates for residents in long-term care, including assisted living and nursing homes. They are resident-focused and, with the resident's consent, act on their behalf to protect their rights and promote their well-being. Ombudsmen maintain a regular presence in facilities to observe the quality of care and respond to specific complaints from residents, their families, and staff members.

Services

A long-term care ombudsman:

With resident consent, investigates and works to resolve problems or complaints concerning the services or the treatment residents receive
Answers questions about admission to and services provided by nursing homes, assisted living homes, and governmental assistance programs
Works with the facilities, resident and family councils, community organizations, and other interested parties to improve residents’ quality of life
Provides information to the public on long-term care facilities and services, residents’ rights, and legislative and policy issues

Who can use an ombudsman’s services?

Individuals and families who are considering long-term care
Residents of any nursing home or assisted living home, and their legal representatives
Family members and friends of a resident
Staff members and administrators of long-term care facilities and other community agencies
Members of community groups and citizens interested in the welfare of residents and improving long-term care

Directory of Nursing Homes

There are 14 nursing home care facilities located in Anne Arundel County, Maryland. Use the link below to view a listing of the facilities, services they provide and their contact information.

View Directory

How to File a Complaint

Online Complaint Form

Or Call (410)222-4259