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OIT Vision & Mission

Mission: (Why we exist)- Eliminate transactional friction, foster digital dexterity

  • Enable cross corporate collaboration for both effectiveness & efficiency

  • Provide force multipliers- people, tools, technologies, & solutions - to ensure both positive citizen engagement, and Departmental success in  accomplishing their respective missions

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Vision: (What we want to be)

  • We want to be valuable contributing team partners that bring the power to do good at lightning speeds


Values: ( Cultural drivers -What we believe in and how we will behave)

  • Crisp thinking leads to good results: think smartly.

  • High performers are often the best force multipliers: build an environment to foster and care for them.

  • Be agile but not fragile.

  • Treat everyone with kindness.

  • Others focused: “Anyone who is not you is your customer”. Treat them that way

  • Do the right thing, at the right time, in the right way, for the right reason.

  • Assess risk and respond accordingly:  risk averse for security issues; fail fast for new business model ventures

  • Culture eats Strategy for Breakfast!


Strategy:(What our competitive game plan will be)

  • Run things soundly, transform things so they are better than before (by priority), enable new & better ways to do business

  • Diagnose key inhibitors and crush them

  • See the end from the beginning

  • Execute with skillful laser like focus


Balanced scorecard: (How we will monitor and implement that plan)

  • Double the speed: Double the velocity of all service delivery requests

  • Half outages: Build a stable, agile framework for Departments to reach beyond their dreams and accomplish more than they thought possible

  • Square (exponentially) employee engagement