OIT Vision & Mission

Mission: (Why we exist) 

We want to foster digital dexterity, promote effectiveness, and eliminate impeding transactional friction

• Enable cross corporate collaboration for both effectiveness & efficiency

• Provide force multipliers- people, tools, technologies, & solutions - to ensure both positive citizen engagement, and Departmental success in  accomplishing their respective missions

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Vision: (What we want to be)

We want to be valuable team partners that bring force multipliers as the power to do good at lightning speeds

Values: ( Cultural drivers -What we believe in and how we will behave)

• Crisp thinking leads to good results: think smartly.

• High performers are often the best force multipliers: build an environment to foster and care for them.

• Be agile but not fragile.

• Treat everyone with kindness.

• Others focused: “Anyone who is not you is your customer”. Treat them that way

• Do the right thing, at the right time, in the right way, for the right reason.

• Assess risk and respond accordingly:  risk averse for security issues; fail fast for new business model ventures

• Culture eats Strategy for Breakfast!

Strategy:(What our competitive game plan will be)

• Run things soundly, transform things so they are better than before (by priority), enable new & better ways to do business

• Diagnose key inhibitors and crush them

• See the end from the beginning

• Execute with skillful laser like focus

Balanced scorecard (i.e. KPIs): (How we will monitor progress)

• Double the speed: Double the velocity of all service delivery requests

• Half outages: Build a stable, agile framework for Departments to reach beyond their dreams and accomplish more than they thought possible

• Square (exponentially) employee engagement