Mission: (Why we exist) We want to foster digital dexterity, promote effectiveness, and eliminate impeding transactional frictionEnable cross corporate collaboration for both effectiveness & efficiency Provide force multipliers- people, tools, technologies, & solutions - to ensure both positive citizen engagement, and Departmental success in accomplishing their respective missions
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Vision: (What we want to be)We want to be valuable team partners that bring force multipliers as the power to do good at lightning speeds |
Values: ( Cultural drivers -What we believe in and how we will behave)Crisp thinking leads to good results: think smartly.High performers are often the best force multipliers: build an environment to foster and care for them.Be agile but not fragile.Treat everyone with kindness.Others focused: “Anyone who is not you is your customer”. Treat them that wayDo the right thing, at the right time, in the right way, for the right reason.Assess risk and respond accordingly: risk averse for security issues; fail fast for new business model venturesCulture eats Strategy for Breakfast!
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Strategy:(What our competitive game plan will be)Run things soundly, transform things so they are better than before (by priority), enable new & better ways to do businessDiagnose key inhibitors and crush themSee the end from the beginningExecute with skillful laser like focus
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Balanced scorecard (i.e. KPIs): (How we will monitor progress)Double the speed: Double the velocity of all service delivery requestsHalf outages: Build a stable, agile framework for Departments to reach beyond their dreams and accomplish more than they thought possibleSquare (exponentially) employee engagement
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