Mission: (Why we exist)
We want to foster digital dexterity, promote effectiveness, and eliminate impeding transactional friction
Enable cross corporate collaboration for both effectiveness & efficiency
Provide force multipliers- people, tools, technologies, & solutions - to ensure both positive citizen engagement, and Departmental success in accomplishing their respective missions
Vision: (What we want to be)
We want to be valuable team partners that bring force multipliers as the power to do good at lightning speeds
Values: ( Cultural drivers -What we believe in and how we will behave)
Crisp thinking leads to good results: think smartly.
High performers are often the best force multipliers: build an environment to foster and care for them.
Be agile but not fragile.
Treat everyone with kindness.
Others focused: “Anyone who is not you is your customer”. Treat them that way
Do the right thing, at the right time, in the right way, for the right reason.
Assess risk and respond accordingly: risk averse for security issues; fail fast for new business model ventures
Culture eats Strategy for Breakfast!
Strategy:(What our competitive game plan will be)
Run things soundly, transform things so they are better than before (by priority), enable new & better ways to do business
Diagnose key inhibitors and crush them
See the end from the beginning
Execute with skillful laser like focus
Balanced scorecard (i.e. KPIs): (How we will monitor progress)
Double the speed: Double the velocity of all service delivery requests
Half outages: Build a stable, agile framework for Departments to reach beyond their dreams and accomplish more than they thought possible
Square (exponentially) employee engagement