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Satisfaction Survey

MAP
Age Range:
Please check any of the following that may apply to you:
Overall, how satisfied are you with the service provided?
How did you hear about Anne Arundel County Department of Aging and Disabilities Maryland Access Point (MAP)?
If you were considering a nursing home, did the staff help you identify alternative options?
Please rate your agreement with the following:

Overall, the staff made me feel welcome.

I would refer a friend or family member to Anne Arunded MAP.

The staff listened to me and gave individualized attention.

The staff explained my options, including why some may not be available to me.

I am better able to make decisions about my options after talking with the staff.

The staff and I worked together to develop a plan for what to do next.

Staff offered to explore additional needs beyond my reason for contacting them

Location and services were accessible.

I was able to speak to someone in a timely manner.

The staff person I spoke with was knowledgable and professional

Accommodations were readily available.