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Satisfaction Survey

MAP
Age Range
Please check any of the following that may apply to you:
How did you hear about Maryland Access Point (MAP)?
Please rate your agreement with the following:
The MAP staff offered to explore additional needs beyond my reason for contacting.
My options regarding Medicaid Long Term Care programs (such as Waiver, Community First Choice, etc) were explained to me.
The MAP staff explained my options, including why certain options may or may not be available.
I am better able to make decisions about my options after talking with the MAP staff.
The MAP staff and I worked together to develop a plan for what to do next.
Overall, MAP staff made me feel welcome.
The MAP staff listened to me and gave individualized attention.
I would refer a friend or family member to MAP.
If you VISITED our office, please rate your satisfaction with the following: Facility overall:
If you were considering a nursing home, did the MAP staff help you identify alternative options?
If you VISITED our office, please rate your satisfaction with the following:
Facility overall:
Parking:
Near public transportation options:
Hours open:
Wait time:
Professionalism of staff:
Accessibility: ramps, automatic doors, elevators, etc.
Translation services: including sign language
If you CALLED our office, please rate your satisfaction with the following:
Call answer time:
Voicemail returned in a timely manner:
Professionalism of staff:
Accessibility: TTY, translation services, etc.
Hours open:
Area of Counseling:
Was the counseling location convenient for you?:
Did the counseling space provide adequate privacy for your health related questions?:
Was your counselor well informed?
Was your counselor able to provide prompt, accurate information regarding your questions?
Would you call us in the future for similar issues?: