Location: Millersville, Maryland This position performs emergency dispatching of public safety units and involves multi-tasking activities in the fast-paced, high volume, 911-dispatch operation of the Anne Arundel County Police Department. NATURE AND VARIETY OF WORK Work involves responsibility for operating telephone, teletype, two-way radio, and related communications equipment and for performing related clerical tasks. These positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel. Work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports. Examples of Duties and Knowledge, Skills and Abilities: - Dispatches police patrol cars and officersReceives and relays police information requested to the FBI, State Police, local and out-of-state police departments, and various other law enforcement agencies.
- Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks wanted persons by name and date of birth
- Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary
- Operates two-way radios, teletype machines, MILES communications terminal, teleprinter, and related communications equipment
- Makes entries into, and deletions from, automated files
Work requires shift work and overtime. KNOWLEDGE, SKILLS AND ABILITIES - Knowledge of the geography of the County and the location of streets and main highways
- Basic knowledge of police functions and operations, relevant laws and statutes related to communications
- Ability to quickly learn the operation of teletype, radio, and other communications equipment in the communications center
- Ability to speak clearly and concisely with a well modulated voice as to provide understandable information to police officers, citizens and other involved agencies
- Ability to maintain records and to do miscellaneous routine clerical work
- Ability to operate a computer terminal to enter and retrieve information
- Ability to understand information received via telephone from citizens in extremely stressful situations.
Minimum Qualifications: Graduation from high school, at least one (1) year of experience in an emergency services environment or progressively responsible multi-faceted clerical work; and skill in data entry keyboard functions. SELECTION PROCEDURES: Applicants will be required to take an audio aptitude test, a 911-dispatch aptitude test, and a data entry test. Candidates should be able to work rotating shifts, weekends, and holidays. The selection process includes a comprehensive background investigation. NOTE: This is a safety sensitive position and employees in this position are subject to random Controlled Dangerous Substance (CDS) testing. **UPON SUCCESSFUL COMPLETION OF TWELVE (12) MONTHS, EMPLOYEES RECEIVE 9% INCREASE OVER THE MINIMUM SALARY FOR SATISFACTORY PERFORMANCE. |
