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In-Service Training Program
All employees of the Anne Arundel County Department of Detention Facilities are required to attend and successfully complete annual in-service training for annual re-certifications and information updates. The amount of in-service training employees receive is dependent on the amount of inmate/offender contact, specific job assignment and/or as specifically required by the Superintendent of the Anne Arundel County Department of Detention Facilities. In-service training programs provide training relevant to employee’s departmental duties. Training programs include updates on basic correctional programs, as well as programs required by department policy, MCCS and MCTC standards, and other outside agency programs that impact the Department.  In-Service training opportunities continue throughout an employee’s career.  This program is updated at the beginning of each calendar year based on an annual needs assessment, student evaluations, and current correctional trends.
The 2010 In-Service Training Program contains the following courses and lessons:

Advanced Excellence in Customer Service

This training course is designed to help staff more effectively provide excellent service to the external and internal customers of the correctional facilities.  A variety of topics will be presented in five different parts:  Communication, Phone Power, Customer Service Skills, Customer Service Strategies and Achieving Results along with a review of the Customer Service Policy.

The primary goal of this course is to provide a comprehensive training starategy that addresses customer service issues within the department among all classifications of employees.  The Customer Service policy has been carefully designed to further this important goal.

Basic Instructor Training Program Certification (49 Hours)

This program is designed to assist the department’s adjunct instructor in designing instruction that focuses on the needs of learners.  This seminar provides strategies and skills to infuse the Instructional Theory Into Practice (ITIP) model into their training.

The Basic Instructor Training Program incorporates the latest adult learning style, most recent instructional methods and audio-visual technology.

Completion of this course satisfies the Maryland Correctional Training Commissions’ general instructor certification training program.

Diversity Awareness in the Workplace

Diversity means valuing the broad differences that exists in every employee and how this contributes positively to the creativity, culture and productivity of an organization.  This course explores the reality of working in a diverse environment as well as the tools that managers and employees can use to recognize, accept and value differences in the workplace.  It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the program of work.  Participants examine what behaviors or attitudes affect the people involved and how stereotypical thinking can negatively impact effective teamwork.  Employees learn the working definition of diversity and the value of a diverse organization.

Ethics and Correctional Leadership

This course is an interactive session designed to discuss the importance of ethics and issues specifically related to the Corrections Profession.  Large group discussion will occur based on the definition of ethics, ethical issues which are specific to the profession of corrections, and ethical discretion.  This course will then discuss the benefits of an ethical workplace.  This course of instruction will identify specific areas of ethical dilemmas in corrections, to include but not limited t corruption, abuse of power and authority, violations of civil rights, sexual misconduct, etc.

Field Trainer Certification

This 2-day mandatory training program is designed for new field training officers and includes in-depth instruction on leadership, instructional methods, communications and the importance of behaviorally based documentation.

Although primarily developed for first time FTOs, the program is suitable for previous FTOs who have received little or no training in this area.

Introduction to the Incident Command System

ICS-100, Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training.  This course describes the history, features and principles and organizational structure of the Incident Command System.  It also explains the relationship between ICS and the National Incident Management System (NIMS).

IS-700. a NIMS An Introduction

This course introduces and overviews the National Incident Management System (NIMS).  NIMS provides a consistent nationwide template to enable all government, private-sector and nongovernmental organizations to work together during domestic incidents.

Managing A Multi-Generational Workforce in Corrections

This 8-hour course of instruction is designed to help managers and supervisors recognize and value generational differences in the current and future correctional workforce, and to use this knowledge to improve teamwork, productivity and morale in their work groups.

Managing a Multi-Generational Workforce in Corrections will define the different generations present in the workforce.  The focus will center on how generational differences affect the work environment and the impact these differences have on essential job elements such as loyalty, chain of command, work ethic and communication.  We will also explore the strengths each generation brings to the table and how to effectively manage those strengths to maximize employee potential.

Security, Safety and Survival I (w/CPR/AED Certification)

This course incorporates scenarios and practicals into a high impact experiential learning day.

Topics discussed and practicals to be completed during this course will include:

  • CPR/AED Certifications
  • CPR and  AED scenarios
  • SCBA
  • Proper placement of unconscious victim in recovery position
  • Effective rescue breathing
  • Effective CPR with 1 and 2 more rescuers
  • AED Operation
  • CPR and AED coordination
  • Managing choking victims

Special Operations Response Team Training (SORT)

SORT Training is for those highly motivated employees who wish to be part of a group of goal-oriented, team players that respond to a variety of needs throughout the facility.  These needs include: cell extractions, forced movements and high risk transport assignments.

  • 1st Session
  • 2nd Session
  • 3rd Session
  • Initial SORT
  • Make Up Session

Suicide Prevention Awareness

Suicide is the leading cause of death in U.S. jails.  While estimates vary, the suicide rate in jails is estimated to be 9 to 14 times higher than the general population.  Suicide threats, attempts and completions are not rare events for correctional workers and represent a significant source of job stress.  This training course will identify attitudes, values and feelings about death and suicide, facts and myths, suicidal behaviors – definitions and classifications.

This 5 hour course of instruction will also look at the skills necessary in assessing suicidal behaviors, along with intervention methods used with inmates who are at risk.

Team Building in the Correctional Environment

This ½ day “Team Building” course is highly interactive and fun and will permit participants to consider the following questions as members of a work team in the field of corrections.

Who are we as a staff together?

What’s the range of staff potentials and how can we tap into staff talent that we might not currently know about?

This course has been developed as an adventure in purposeful behavior change that provides participants with the motivation and tools to better understand, develop and use their assets as an individual, team player and leader in the correctional environment.

December 19, 2014 9:59 AM

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Anne Arundel County, Maryland. 44 Calvert Street, Annapolis, Maryland 21401 | Tele: (410) 222-7000