Meter Services Division
The Meter Services Division of the Department of Public Works is responsible for:
- Reading and repairing the 100,000 plus water meters in the County
- Rechecking and validating meter readings
- Investigating leaks
- Discontinuation and restoral of water services
- Replacing old meters with new ones
- Installation of an average of 1,500 to 2,000 new meters per year
- Issuing and monitoring Fire Hydrant Permits
- Providing guidance and assistance to the public
For Accuracy and Cost Effectiveness… Be Kind to your Meter Reader
Residential water and wastewater bills are generated from quarterly readings taken by meter readers from Bureau of Utility Operations. With hundreds of meters to read daily, your meter reader must be able to quickly access your water meter to insure accurate and timely readings so that your utility account will be charged correctly. Every time a meter reader can get a quick and accurate reading on the first visit to a property, it helps keep utility cost down and rates stable for everyone. So it is important to be considerate of your meter reader by insuring that your water meter is easily accessible.
Below are some tips for “being kind” to your meter reader:
- Cut back grass, weeds, shrubs, bushes or trees that cover or block the way to the meter. Avoid planting flowers, trees, and shrubbery that will impede the way to the meter. Having to tip toe around delicate plants or flowers can be difficult and time consuming for your meter reader who does not want to damage your special garden treasures.
- Don’t forget your meter in the fall and winter months. A meter can easily become hidden under a pile of fallen leaves. When removing leaves from your property, remember to keep your meter clear and accessible. During the winter as you clear ice and snow from sidewalks and driveways, be sure your meter is also uncovered and easy to find.
- Do not place objects so as to block access to the meter vault. Some of the items our meter readers have found blocking meters include automobiles, trailers, boats, garbage cans, construction equipment, piles of dirt, gravel, mulch, lumber and other building supplies. Also, if the meter is located behind a gate or fence, arrange access for the meter reader prior to the actual time of the reading.
- Make sure pets are secured and not obstructing access to the meter vault. Although your pet may seem friendly to you, the meter reader is a stranger and his/her presence in your pet’s “territory” may provoke an unwelcome response. If you have a pet that you use for security, please confine the pet during the day when your meter is to be read.
- It is always a good idea to ensure that your home address is clearly displayed. This is important not only for the meter reader, but also for emergency personnel who may need to find your home quickly.
So to save time and money, be “meter reader friendly” and help our readers find and read your meter accurately the first time every time!
If you have any questions about the Department of Public Works Meter Services, contact (410) 222-8455.
Address: 435C Maxwell Frye Rd, Millersville MD 21108