Ombudsman Complaint Form
Advocating for residents of Nursing and Assisted Living Homes
Understanding the world of Long Term Care can be challenging. How do you know what your rights are as a resident of long-term care facility? How do you know if your spouse really needs a nursing home? How do you choose the best nursing home for dad? Where do you turn if you are concerned about the quality of care Mom receives at the assisted living home? How much does it all cost?"
The Ombudsman can assist in choosing a facility:
- What to look for when choosing the right facility
- Information about admission procedures, costs, and payment assistance
- How to find and understand State Monitoring Reports
For residents already living in a nursing home or assisted living facility, the Ombudsman can:
- Listen to concerns and provide consultation to persons with concerns
- Investigate complaints and strive to reach a resolution that meets the resident’s satisfaction and protects the resident’s rights
- Work with resident and family councils to address concerns and resolve problems.
All assistance is confidential and professional. Complaints can be made anonymously with the on-line Complaint Form.
Eligibility: Anyone may call the Ombudsman Program, including those who:
- Need information or advice regarding Long Term Care Facilities
- Would like to express concern or register a complaint about a nursing home or an assisted living facility
For any questions regarding nursing homes or Assisted Living facilities, call: (410) 222-4464 or email firstname.lastname@example.org
- Housing Program
- Medicaid Waiver Program
- Adult Evaluation & Review (AERS)
- Senior Health Insurance Assistance Program (SHIP)
- Information and Assistance
- Department of Social Services
Note: Volunteers are needed to visit nursing home residents on a regular basis to help resolve resident concerns; extensive training is provided.
Some Frequently Asked Questions regarding nursing homes and assisted living facilities:
For further information on Long Term Care programs in the State of Maryland, check the web link www.dhmh.state.md.us/mma/longtermcare/
For further information about a specific nursing home, including their state monitoring survey, check www.medicare.gov